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Palo Alto Networks · 2021–2024

Prisma Cloud Multi-Cloud Onboarding

Unified fragmented AWS, Azure, and GCP onboarding into a single validated 3-step modal — tested with Informatica, Unacademy, and Nvidia. The redesign reduced screens by 57% and clicks by 60%, resulting in 150% increase in credit consumption within 6 weeks of launch.

Metrics & Impact

57%
Reduction in screens
60%
Reduction in clicks
150%
Increase in credit consumption
Customer sentiment improvement

Research & Strategy

The Challenge

Prisma Cloud's onboarding for AWS, Azure, and GCP had grown organically into fragmented, inconsistent flows — 8 to 10 steps each with separate interfaces, different patterns for each cloud. Enterprise customers were dropping off during setup.

Research & Discovery

  • Contextual inquiry with enterprise teams
  • Tested with Informatica, Unacademy, Nvidia
  • Identified cloud-agnostic mental models

The Solution

Redesigned the entire experience as a unified, cloud-agnostic 3-step modal that uses progressive disclosure to reduce cognitive load. Each step validates the user's configuration before moving forward.

Impact

  • 57% fewer screens compared to previous flows
  • 150% increase in credit consumption within 6 weeks
  • 8× improvement in customer sentiment scores
  • 120% growth in agentless feature adoption

Full Case Study

Download the full case study PDF for detailed design process, interaction flows, and research findings.

↓ Download PDF

Interested in discussing this work?

I'm always happy to discuss design process, multi-cloud workflows, or how I approach customer validation in enterprise products.