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Palo Alto Networks · 2021–2024

Prisma Cloud Multi-Cloud Onboarding

Unified fragmented AWS, Azure, and GCP onboarding into a single validated 3-step modal — tested with Informatica, Unacademy, and Nvidia. The redesign reduced screens by 57% and clicks by 60%, resulting in 150% increase in credit consumption within 6 weeks of launch.

Metrics & Impact

57%
Reduction in screens
60%
Reduction in clicks
150%
Increase in credit consumption
Customer sentiment improvement

Research & Strategy

The Challenge

Prisma Cloud's onboarding for AWS, Azure, and GCP had grown organically into fragmented, inconsistent flows — 8 to 10 steps each with separate interfaces, different patterns for each cloud. Enterprise customers were dropping off during setup.

Research & Discovery

  • Contextual inquiry with enterprise teams
  • Tested with Informatica, Unacademy, Nvidia
  • Identified cloud-agnostic mental models

The Solution

Redesigned the entire experience as a unified, cloud-agnostic 3-step modal that uses progressive disclosure to reduce cognitive load. Each step validates the user's configuration before moving forward.

Impact

  • 57% fewer screens compared to previous flows
  • 150% increase in credit consumption within 6 weeks
  • 8× improvement in customer sentiment scores
  • 120% growth in agentless feature adoption

Full Case Study

Download the full case study PDF for detailed design process, interaction flows, and research findings.

Interested in discussing this work?

I'm always happy to discuss design process, multi-cloud workflows, or how I approach customer validation in enterprise products.

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Download Case Study

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